Customer Service Manager

3 weeks ago


Provo, Utah, United States Progress Mfg. Inc. Full time
Customer Service Lead

Progress Mfg. Inc. is seeking a highly skilled Customer Service Lead to join our team in Provo, Utah. As a key member of our customer service team, you will be responsible for managing our customer service staff, ensuring excellent customer satisfaction, and driving business growth.

Key Responsibilities:

  • Supervise and support a team of customer service representatives to ensure excellent customer service and high-quality performance.
  • Develop and implement strategies to improve customer satisfaction, increase productivity, and achieve profitability goals.
  • Manage high-level customer complaints and provide immediate resolution and disputes.
  • Collaborate with the ATO/Customer Experience Manager to drive sales through the customer service team.
  • Ensure accurate and complete customer service verbiage and documentation.
  • Complete weekly IP meetings with customer service representatives and monthly customer service reports.
  • Review and analyze customer feedback to identify areas for improvement.
  • Develop and implement training programs to enhance customer service skills and knowledge.

Requirements:

  • Bachelor's degree preferred.
  • Prior experience in sales and customer management, preferably in a manufacturing company.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in automated accounting and contact management systems.
  • Strong analytical and problem-solving skills.

What We Offer:

  • Competitive salary range of $45,000 - $52,000 DOE.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Location: Provo, Utah



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