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Customer Engagement Specialist

2 months ago

Dallas, Texas, United States 24 Hour Fitness Full time
Position Overview:
As a Customer Engagement Specialist, you will play a vital role in fostering a supportive and vibrant fitness community. Your dedication to enhancing member experiences will be crucial in helping individuals embark on their health and wellness journeys.

Key Responsibilities:
1. **Member Interaction:**
- Build meaningful relationships with members by understanding their unique fitness goals and providing tailored guidance.
- Address inquiries and resolve concerns, ensuring members feel valued and heard.

2. **Facility Maintenance:**
- Contribute to maintaining a clean, safe, and welcoming environment for all members and guests.

3. **Sales and Service Excellence:**
- Deliver an exceptional experience for every visitor, inspiring them to take proactive steps towards their fitness aspirations.
- Support new member onboarding, helping them connect with available fitness resources and offerings.

4. **Community Building:**
- Be the friendly face that greets members upon arrival, creating a warm and inviting atmosphere that fosters a sense of belonging.

Ideal Candidate:
We are looking for individuals who are:
- Genuine, approachable, and open-minded, bringing their authentic selves to work.
- Self-driven and passionate about assisting others in achieving their goals.
- Committed to personal growth and learning from experiences.
- Experienced in retail or fitness sales, with a focus on delivering outstanding service.

Additional Information:
- CPR and AED certification is required within a specified timeframe after hiring.
- Flexibility in availability is essential to meet the needs of our diverse member community.
- Some travel may be necessary for training and outreach purposes.

Note:
This job description outlines the primary functions and expectations for the role. It is not an exhaustive list of all responsibilities or qualifications required.