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Taproom Operations Supervisor

2 months ago

Boston, Massachusetts, United States Trillium Fort Point Full time

Floor Manager at Trillium Fort Point

Trillium is seeking a dedicated Floor Manager to oversee our taproom operations. In this pivotal role, you will collaborate closely with the General Manager and team to ensure seamless daily operations. As a leader, your primary focus will be on delivering exceptional experiences to our patrons while motivating your team to provide outstanding service. The ideal candidate embodies the core principles of hospitality, possesses remarkable management capabilities, and has a genuine passion for crafting unforgettable moments.

Key Responsibilities:

Leadership

  • Foster a vibrant team culture that aligns with Trillium's objectives.
  • Promote a mindset of continuous improvement and operational excellence through collaboration with various teams.
  • Guide, motivate, and train staff to meet their goals, consistently assessing performance and creating development plans.
  • Work alongside Human Resources to address employee relations matters; identify suitable training and coaching opportunities, ensuring effective and compliant resolutions.
  • Provide constructive, actionable solutions when challenges arise.
  • Ensure adherence to company policies, procedures, and standards in a fair and consistent manner.
  • Continuously cultivate a talent pipeline for all roles while empowering current employees through effective decision-making.

Customer Service

  • Maintain optimal staffing levels to guarantee efficient guest service while adhering to budgetary guidelines.
  • Enhance customer satisfaction by promoting exemplary service.
  • Address customer complaints with professionalism and tact.
  • Analyze staff feedback and evaluations to enhance the customer experience.

Administrative Duties

  • Ensure accurate and timely submission of weekly payroll information.
  • Oversee compliance with health codes and sanitation standards.
  • Plan and execute private events, managing timelines, logistics, and on-site operations.

Qualifications & Skills:

Experience

  • A minimum of 5 years in a bartending, serving, or managerial role within a restaurant setting.
  • A proven history of upholding high standards in cleanliness, sanitation, food quality, and guest satisfaction.

Knowledge, Skills, and Abilities

  • Familiarity with local health and safety regulations, ensuring compliance with Department of Health standards.
  • Confidence and business insight to delegate effectively based on operational needs.
  • Exceptional guest service abilities.
  • Capability to maintain composure under pressure while communicating clearly and enthusiastically.
  • Self-motivated with a strong work ethic, requiring minimal oversight.
  • Outstanding leadership and communication skills across diverse audiences.
  • Refined leadership qualities, including coaching, directing, and motivating a team.
  • A sincere commitment to mentoring and developing others.
  • Uphold the highest standards of honesty and integrity at all times.
  • A collaborative mindset with a results-oriented approach to success.
  • Willingness to work a flexible schedule, including evenings, weekends, and holidays.
  • Ability to stand, sit, or walk for extended periods or throughout an entire shift.
  • Capacity to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and over 50 pounds with assistance.

Benefits:

  • Comprehensive medical, dental, and vision benefits with no waiting period.
  • 401k plan with a generous match and no waiting period.
  • Short and long-term disability and life insurance.
  • Paid time off.
  • Eligibility for annual bonuses.
  • Trillium Comp Card and discounts.
  • PPE reimbursement.
  • MBTA and childcare discounts.
  • Philanthropy program and Employee Assistance Program.
  • Educational reimbursement and access to an employee gym.