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Department Manager

2 months ago

Burlington, Massachusetts, United States Anthropologie Full time
Job Summary

The Service and Styling Manager is a key leadership role at Anthropologie, responsible for directing the service, selling, and styling efforts to create an engaging and inspiring store environment.

Key Responsibilities
  • Customer Experience
    • Lead by example in providing exceptional customer service, ensuring all customers feel welcome, heard, and valued.
    • Empower the team to drive sales and metrics by utilizing key performance indicators to set team and zoning goals.
    • Teach the team to provide a seamless customer experience by utilizing technology to transact in the moment, upsell, and clientele.
    • Provide the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualized service and styling experience.
    • Support the Store Manager in curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement.
  • Leadership + Team Management
    • Oversee the training, development, and accountability of the CEM program, creating a culture that prioritizes service and sales.
    • Drive the styling program by empowering styling team members to cultivate relationships, generate new business, and mentor associates.
    • Support the Store Manager in identifying and onboarding external talent to add different perspectives and experience to the team; invest in internal employee engagement to retain a diverse team and fuel internal growth.
    • Utilize brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities.
  • Visual + Business Operations
    • Contribute to assessing sales forecasts to accurately schedule support and optimize peak selling hours through team initiatives, and using Company tools to identify merchant opportunities within product placement, outfitting, and stock levels.
    • Take an active role in opening and closing, restock, standards, cleanliness, IT and facilities issues, and loss prevention efforts.
    • Support product flow processes which include shipment receipt, processing, security tagging, and preparing product for floor placement; oversee the omni process to ensure fill rates are maintained and the brand standard for omni organization is followed.
  • Communication + Relationships
    • Contribute to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives.
    • Facilitate the sharing of product knowledge, current trends, brand messaging, and store priorities through daily touchpoints with the team.
    • Set individual sales goals and selling expectations to cultivate a collaborative selling environment.
    • Provide insights related to the customer and staff experience and communicate feedback to the Store Manager.
    Requirements
    • Anthropologie brand fan
    • 2+ years of retail leadership experience
    • Strong merchant skills and a history of delivering financial results
    • Proven record of developing great talent
    • Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays