Hotel Front Office Manager Position
2 days ago
At Courtyard by Marriott - Charlotte Airport/Billy Graham Parkway, we are seeking a highly skilled and experienced Hotel Front Office Manager to join our team.
Key Responsibilities:
- Provide exceptional leadership and guidance to the front office team during peak periods.
- Ensure seamless customer service experiences by handling all customer-related tasks accurately and efficiently.
- Review and reconcile Guest Ledger Reports daily to ensure all in-house guests have the necessary payment requirements.
- Address and resolve Guest Voice notifications within the required timeframe.
- Collaborate with the Housekeeping Manager to ensure accurate room recording in Fosse and resolve discrepancies.
- Assist with Bistro restaurant operations as needed.
- Ensure all associates are in uniform and name tags are worn correctly.
- Hold a valid North Carolina driver's license and be willing to drive the hotel shuttle.
- Manage scheduling and stay within budgeted guidelines.
- Maintain inventory levels for front desk supplies.
- Be willing to cover open shifts as needed.
About Us:
Courtyard by Marriott - Charlotte Airport/Billy Graham Parkway is a high-volume and fast-paced hotel that requires a flexible and results-driven Front Office Manager. The ideal candidate will possess above-average critical thinking skills and be able to lead by example, setting a positive and productive work environment.
Requirements:
- Marriott experience with a focus on Fosse, GXP, MGS, and Marriott training standards.
- Experience in food and beverage is a plus.
What We Offer:
A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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