Hotel Operations Manager

2 days ago


Charlotte, North Carolina, United States Primo Investments LLC Full time
Job Summary

Primo Investments LLC is seeking a highly skilled and experienced Hotel Operations Manager to oversee the daily operations of our front desk and front office. The ideal candidate will have a proven track record of managing teams, ensuring exceptional customer service, and maintaining high standards of quality and cleanliness.

Key Responsibilities:

  • Manage the front desk and front office operations, ensuring seamless guest check-in and check-out processes.
  • Supervise a team of front desk staff, providing guidance and support to ensure excellent customer service.
  • Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
  • Collaborate with other departments to ensure effective communication and coordination.
  • Monitor and control expenses, ensuring budgetary guidelines are met.

Requirements:

  • Previous hotel management experience, preferably in a supervisory role.
  • Excellent communication and interpersonal skills, with the ability to interact with diverse personalities.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.
  • Ability to work under pressure, with a high level of discretion and sound judgment.
  • Valid driver's license, if required to operate hotel shuttle/van.

Work Environment:

  • Ability to stand for extended periods, often for a minimum of 2 hours at a time.
  • Ability to maneuver through all areas of the front office.
  • Ability to lift up to 20 pounds and carry up to 10 pounds.
  • Ability to bend, reach, kneel, twist, and grip items while working at assigned area.


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