Hotel Operations Manager
2 days ago
Primo Investments LLC is seeking a highly skilled and experienced Hotel Operations Manager to oversee the daily operations of our front desk and front office. The ideal candidate will have a proven track record of managing teams, ensuring exceptional customer service, and maintaining high standards of quality and cleanliness.
Key Responsibilities:
- Manage the front desk and front office operations, ensuring seamless guest check-in and check-out processes.
- Supervise a team of front desk staff, providing guidance and support to ensure excellent customer service.
- Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
- Collaborate with other departments to ensure effective communication and coordination.
- Monitor and control expenses, ensuring budgetary guidelines are met.
Requirements:
- Previous hotel management experience, preferably in a supervisory role.
- Excellent communication and interpersonal skills, with the ability to interact with diverse personalities.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.
- Ability to work under pressure, with a high level of discretion and sound judgment.
- Valid driver's license, if required to operate hotel shuttle/van.
Work Environment:
- Ability to stand for extended periods, often for a minimum of 2 hours at a time.
- Ability to maneuver through all areas of the front office.
- Ability to lift up to 20 pounds and carry up to 10 pounds.
- Ability to bend, reach, kneel, twist, and grip items while working at assigned area.
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