Hotel Front Office Manager Position

6 days ago


Charlotte, North Carolina, United States Courtyard by Marriott - Charlotte AirportBilly Graham Parkway Full time
Job Summary

Courtyard by Marriott Charlotte Airport/Billy Graham Parkway is seeking a highly skilled and experienced Front Office Manager to join our team. As a Front Office Manager, you will be responsible for leading the front desk team and ensuring exceptional customer service to our guests.

Key Responsibilities
  • Provide solid leadership and work side by side with your team during heavy volume periods.
  • Ensure that all customer service-related tasks are handled accurately and on time to improve the guest experience.
  • Review Guest Ledger Reports daily and ensure all in-house guests have appropriate payment requirements as outlined by company policy.
  • Work closely with housekeeping manager to ensure that all rooms are properly recorded in Fosse and discrepant rooms are addressed and resolved.
  • Assist in the Bistro restaurant whenever needed.
  • Ensure all associates are in uniform and name tag.
  • Must hold a valid North Carolina driver license and be willing to drive the hotel shuttle, if needed.
  • Complete scheduling and stay within budgeted guidelines.
  • Maintain inventory levels for front desk supplies.
  • Must be willing to cover open shifts in the event coverage is needed.
About Us

Courtyard by Marriott Charlotte Airport/Billy Graham Parkway is a high-volume and fast-paced hotel that requires a flexible and dedicated Front Office Manager. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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