Design Department Coordinator

4 days ago

Austin, Texas, United States KOMPAN Inc Americas Full time
About the Role

We are seeking a skilled Design Department Coordinator to join our team at KOMPAN Inc Americas. This role will ensure clear, accurate, and expedient communication and delivery of design assets between the design department and other departments, with a primary emphasis on requests from sales.

Key Responsibilities
  • Vet all CRM cases for correct and necessary information before releasing to design groups
  • Be familiar with case management systems and software, with a preference for Microsoft Dynamics Customer Relationship Management (CRM)
  • Contact sales and other departments to get the necessary information and update case requests as necessary
  • File opportunities and cases in CRM system based on external partner email design requests
  • Manage ongoing and new cases for designers who are unavailable, rerouting them to available design staff
  • Innovate upon pre-existing workflows, processes, standards, and templates
  • Excellent internal/external customer relations
  • Demonstrate excellent organizational skills with a keen eye for detail
  • Ability to make subjective decisions regarding subject matter and project
  • Administration of requests and deadlines & time frames among markets, designers and production team
  • Responsibility for ensuring SLA (Service Level Agreement) is maintained and managed in all markets
  • Manage time and resources in NA Design Department
  • Follow up on deliveries with designers
  • Attend department and project team meetings as needed
  • Provide backlog overview, update and report
  • Take part in process development
  • All other duties as assigned
Requirements
  • A bachelor's degree or greater in an applicable field
  • Experience with case management systems and software, with a preference for Microsoft Dynamics Customer Relationship Management (CRM)
  • Proficiency in navigating a pipeline that encompasses various stages and employs multiple software applications that all need to shake hands
  • Experience in interpreting site plans, ensuring accuracy in scale, and comprehending topographical features
  • Ability to work effectively, both independently and in a team environment to meet deadlines and visual expectations
  • Strong communication and organizational skills with the ability to manage multiple projects at once
  • Strong time management skills
  • Experience working with clients preferred
  • Experience working in the Architecture and Landscape Architecture industries preferred
  • This position is based in Austin, TX with a hybrid working model
Perks and Benefits
  • Comprehensive medical, vision, and dental plans
  • Employer-paid life and disability insurance
  • 401(k) retirement plan with company match
  • Competitive PTO and robust holiday schedule

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