Medical Services Management Supervisor

2 weeks ago

Oregon, Illinois, United States Hennepin County Medical Center Full time
Job Overview - Healthcare Practice Operations Manager

Hennepin Healthcare is a comprehensive healthcare system that encompasses a renowned Level I Adult and Pediatric Trauma Center along with an acute care hospital.

This extensive healthcare network features a 484-bed academic medical center, a large outpatient clinic and specialty center, and a variety of primary and specialty care clinics located in urban and suburban areas.

We are currently looking for a Healthcare Practice Operations Manager to join our team and support our Departments of Emergency Medicine, Pathology, Psychiatry, and Psychology.

This full-time role offers a flexible hybrid work schedule, allowing for remote work while also requiring regular on-site presence.

The position entails providing administrative and financial management services to a medical department, focusing on clinical, academic, and research initiatives.

As a member of the senior management team, you will oversee and guide other administrative staff within the department.

You may also have direct oversight of a service line and will act as a liaison between the medical department and various internal and external stakeholders.

Key Responsibilities:
  • Develop, implement, and assess a business strategy, including performance enhancement initiatives, in collaboration with key medical group and hospital leaders.
  • Assist in establishing strategic and operational objectives for the department or service line, emphasizing personnel, care quality, patient experience, and financial management.
  • Set and analyze metrics to track the progress of both short-term and long-term strategic and operational objectives.
  • Prepare and oversee the department's operational and capital budgets.
  • Act as a catalyst for enhancing service quality, efficiency, and overall performance, utilizing established LEAN principles in alignment with the organizational strategic plan.
  • Collaborate and lead initiatives aimed at achieving the operational, cultural, patient-centered, and financial goals of the medical department.
  • Manage market-based performance metrics to benchmark patient satisfaction and clinical outcomes.
  • Engage with the department chief in marketing efforts to enhance the organization’s standing and to propose new or expanded programs.
  • Establish internal benchmarks for monitoring patient outcomes and care processes, ensuring adequate provider resources are available throughout the care continuum.
  • Work closely with patient care directors, managers, and supervisors to ensure optimal patient care and resolve operational challenges.
  • Develop and maintain systems for ongoing analysis of key operational statistics, including productivity, clinical activity, and financial performance.
  • Build relationships with lead physicians and business administrators of community groups that refer patients.
  • Collaboratively address issues and concerns with relevant hospital departments.
  • Assist in the formulation and evaluation of interdisciplinary and interdepartmental policies and protocols.
  • Support the recruitment and retention of qualified healthcare professionals, ensuring providers operate at their highest potential.
  • Assist the department chief with the faculty salary process and monitor contracts and grants for financial integrity and compliance.
  • Ensure adherence to institutional and regulatory standards.
  • Perform other duties as assigned.
Qualifications:

Minimum Requirements:
Bachelor's degree in healthcare administration, business management, finance, or a related field.
At least 8 years of professional experience in healthcare or a medical practice environment.
A minimum of 3 years in healthcare management and supervisory roles.
OR
An approved equivalent combination of education and experience.

Preferred Qualifications:
Master's degree in healthcare administration, business management, finance, or a related field.

Leadership Skills:
Ability to effectively manage organizational resources, including budget and personnel.
Proficient in overseeing high-level departmental staff.
Exceptional capability to motivate team members and inspire positive changes within the department.
Innovative thinker with the ability to contribute new ideas that align with organizational objectives.
Skilled in managerial responsibilities such as hiring, performance evaluations, and compensation reviews.
Demonstrated commitment to fostering a positive workplace culture and building inclusive teams.

Hennepin Healthcare offers a comprehensive benefits package for eligible employees, including various medical insurance options, dental coverage, a generous retirement plan contribution, paid time off, and more.

As a non-profit organization, Hennepin Healthcare qualifies for the Public Service Loan Forgiveness program.

We are dedicated to connecting talented individuals with impactful career opportunities, enabling you to provide exceptional care without exception.

Please Note:
Offers of employment are conditional upon successful completion of all background checks and pre-employment requirements.

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