Customer Service Coordinator
2 weeks ago
TalentBridge: Dispatcher - Customer Care Support Specialist
We are seeking a highly skilled and organized individual to join our team as a Dispatcher - Customer Care Support Specialist. As a key member of our service operations team, you will play a pivotal role in ensuring smooth service operations by managing client communications and dispatching Technicians to address service requests.
Key Responsibilities:
- Act as the primary point of contact for B2B customer inquiries, coordinating service calls and ensuring prompt, efficient resolutions.
- Dispatch Technicians to service locations, ensuring timely responses to client needs across multiple channels.
- Maintain accurate, organized records of service dispatches and customer interactions to ensure smooth internal operations and customer satisfaction.
- Support customer account management by updating CRM records, processing orders, and performing administrative tasks related to service requests.
- Foster strong relationships with clients by delivering outstanding customer service in a fast-paced, dynamic environment.
Requirements:
- Education: High School Diploma or GED required.
- Experience: Minimum of 1 year of experience in customer service, dispatch, or client support, preferably in a B2B environment.
- Skills:
- Strong attention to detail, with the ability to manage multiple tasks simultaneously.
- Proficiency in CRM systems (preferred) and basic Microsoft Excel and Word knowledge.
- Excellent verbal and written communication skills.
- Ability to thrive in a fast-paced, team-oriented environment.
- Positive, proactive approach to customer service.
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