Airport Customer Service Representative
2 days ago
We are seeking a highly motivated and customer-focused Concierge and Guest Services Associate to join our team at Horseshoe Bay Resort Jet Center.
Key Responsibilities:- Maintain complete knowledge of all FBO services and functions.
- Greet and welcome customers, members, and guests with a smile.
- Answer all incoming telephone calls.
- Monitor and respond to all email traffic.
- Keep FBO front desk, guest lobby, and Director conference area clean, organized, and stocked.
- Assist FBO Concierge Supervisor with maintenance of aircraft and vehicle fuel inventories.
- Maintain stock of customer and office consumables.
- Complete NATA Safety 1st training as soon as possible after start of position.
- Complete service sales tickets and process credit card and member account sales transactions.
- Resolve issues and conflicts to the satisfaction of the customer and benefit of the FBO whenever possible.
- Create arrival and departure reservations in an electronic calendar or other software that may be made available.
- Maintain professional demeanor in high-stress situations and busy times.
- Able to reprioritize tasks to ensure all customer and enterprise demands are met in a timely fashion.
- Motivation of staff to perform at their highest abilities.
- Attend/conduct all departmental meetings as necessary.
- Assist department Director and Assistant Manager with projects as required.
- Maintain professional dress and physical appearance.
- Other duties as assigned or requested.
- Liaise with other Resort departments as necessary to ensure a seamless experience for Members and guests.
- Customer service experience required.
- Basic math and accounting skills.
- Excellent telephone etiquette and interpersonal skills required.
- Computer literate and proficient in Word, Excel, related inventory software.
- Service-oriented, able to pamper, accommodate, and anticipate guests' needs.
- Enjoy working with people and possess a friendly and outgoing personality.
- Solution-oriented.
- Exceptional communication, organizational skills, and detail-oriented.
- Flexible and accommodating attitude.
- Maintain a positive attitude and contribute toward a quality work environment.
- Comply and adhere to all Horseshoe Bay Resort and airport policies and standard operating procedures (SOPs).
- Maintain a professional image with the proper uniform standard and maintaining personal hygiene.
- Maintain a clean, safe, fully stocked, and well-organized work area.
- Be on time for your shift and maintain schedule provided.
- Positive, energetic, and professional demeanor.
- Able to multitask.
- Able to be efficient and productive in a fast-paced environment.
- Walk/stand for an extended period of time.
- Occasionally lift and/or move up to 50 pounds.
- Ascend/descend stairs as a daily routine.
- Must be able to comprehend reading materials.
- Must be able to interact with co-workers, customers, and have a sense of TEAM.
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