Premium Brand Ambassador
7 days ago
**Job Title:** Customer Engagement Representative
**Job Type:** Contract
**Industry:** Retail and E-commerce
**Location:** Remote/Hybrid
**Work Type:** Full-time
**About the Role:**
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Engagement Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through various communication channels.
**Key Responsibilities:**
- Resolve customer inquiries and issues in a timely and professional manner.
- Utilize problem-solving skills to resolve complex customer issues.
- Maintain accurate records of customer interactions and issue resolutions.
- Collaborate with internal teams to ensure seamless customer experiences.
- Stay up-to-date with product knowledge and company policies to provide informed solutions.
**Requirements:**
- High degree of proficiency in Gmail and other internet-based applications.
- Ability to multitask and learn new tasks and systems quickly.
- Strong problem-solving and critical thinking skills.
- Excellent verbal and written communication skills.
- Ability to work well within a team environment.
- Ability to work in a fast-paced and deadline-oriented environment.
**What We Offer:**
As a Customer Engagement Representative at FTSi, you will have the opportunity to work with a dynamic team, develop your customer service skills, and contribute to the success of our company.
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