Premium Brand Ambassador

7 days ago


Pittsburgh, Pennsylvania, United States FTSi Full time
Job Overview

**Job Title:** Customer Engagement Representative

**Job Type:** Contract

**Industry:** Retail and E-commerce

**Location:** Remote/Hybrid

**Work Type:** Full-time

**About the Role:**

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Engagement Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through various communication channels.

**Key Responsibilities:**

  • Resolve customer inquiries and issues in a timely and professional manner.
  • Utilize problem-solving skills to resolve complex customer issues.
  • Maintain accurate records of customer interactions and issue resolutions.
  • Collaborate with internal teams to ensure seamless customer experiences.
  • Stay up-to-date with product knowledge and company policies to provide informed solutions.

**Requirements:**

  • High degree of proficiency in Gmail and other internet-based applications.
  • Ability to multitask and learn new tasks and systems quickly.
  • Strong problem-solving and critical thinking skills.
  • Excellent verbal and written communication skills.
  • Ability to work well within a team environment.
  • Ability to work in a fast-paced and deadline-oriented environment.

**What We Offer:**

As a Customer Engagement Representative at FTSi, you will have the opportunity to work with a dynamic team, develop your customer service skills, and contribute to the success of our company.



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