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Customer Service Ambassador

2 months ago

Pittsburgh, Pennsylvania, United States The Hertz Corporation Full time

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless rental experience for our customers.

Key Responsibilities:

  • Manage the rental process, ensuring compliance with Hertz's policies and procedures.
  • Welcome and engage with customers, providing a warm and welcoming experience.
  • Represent Hertz with professionalism and pride, adhering to our brand standards.
  • Develop and maintain strong relationships with customers, ensuring their needs are met and exceeded.
  • Stay up-to-date with company policies, procedures, and product knowledge to provide accurate and informed service.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work independently and as part of a team.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.