On-site Systems Administrator
5 days ago
Company Overview
MKS2 Technologies is a leading provider of innovative technology solutions, specializing in Cyber Security, Instructional Design and Training, Software Engineering, and IT Support Services. Our mission is to deliver exceptional value to our clients through our commitment to excellence and customer-centric approach.
Job Summary
We are seeking a highly skilled On-site Systems Administrator to join our team. As a key member of our IT department, you will be responsible for supporting the Department of Veterans' Affairs by analyzing problem areas and opportunities for improvement in our mission-critical network.
Key Responsibilities
- System Administration
- Perform installation, configuration, maintenance, testing, and troubleshooting tasks in support of our IT customers.
- Set up and maintain computers, connect/pull cords from under desks and in server closets.
- Equipment Management
- Perform regular and repetitive unpacking, moving, and installation of IT equipment weighing up to 25 pounds (or greater with additional assistance).
- Transport equipment to various office buildings.
- Customer Support
- Communicate directly with customers on site to diagnose and resolve customer-related hardware/software issues using the Service Now tool.
- Track and document all system changes, problems, issues, and work tasks within Service Now.
- Provisioning and Imaging
- Provision newly procured endpoints, including desktops, laptops, printers, and mobile devices.
- Perform imaging, desktop support, adds/moves, and changes.
- Software Installation and Configuration
- Install OS patch installation/patch removal (if applicable), OS upgrades, and Commercially Available Off-the-Shelf (COTS) software.
- User Management
- Provide user management account support, including Elevated Privileges (EP) as required.
- System Monitoring and Analysis
- Utilize log data and system administration tools to diagnose system hardware and software problems, repair, and re-configure or replace defective system components as indicated.
- Inventory and Asset Management
- Perform inventory functions, including managing pagers and turn-ins.
- Perform media sanitization, disposal, and/or turn-in of equipment.
- General Maintenance
- Perform routine audits of systems and software to determine utilization and adequacy for demand.
- Comply with current hardware and software site license regulations and requirements.
Requirements
- Experience
- Maintain and troubleshoot a wide variety of systems and networks, including high volume or high availability systems.
- Conduct routine system administration tasks and logging data in system admin logs.
- Knowledge and Skills
- Knowledge of debugging protocols and processes.
- Ability to troubleshoot problems and issues identified by customers and implement corrective actions.
- Ability to obtain a Public Trust Clearance.
Benefits
We offer a competitive salary of $45,000 - $48,000 annually, including full benefits.
Equal Employment Opportunity
MKS2 Technologies is an Equal Employment Opportunity/Affirmative Action employer and welcomes applications from qualified candidates without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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