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Client Care Coordinator

2 months ago

Eatontown, New Jersey, United States Homewatch CareGivers of Eatontown Full time
Job Overview

Position: Administrative Assistant / Client Care Coordinator

This role presents a distinctive opportunity to accelerate your career trajectory in business management by actively participating in the execution and development of our organizational objectives. Collaborating closely with the Director of Client Services and Business Operations, as well as the company owner, you will acquire invaluable experience and mentorship, equipping you for future leadership positions.

We are in search of a bright, diligent individual who is prepared to grow and adapt within our vibrant team. Even if you do not fulfill every requirement outlined in the job description, we encourage you to apply if you possess a proactive attitude and a strong sense of determination. If you are enthusiastic about making a meaningful impact and advancing your career, this role is tailored for you.

Key Responsibilities

The Administrative Assistant / Sales and Operations Coordinator plays a crucial role in enhancing daily operational efficiency and supporting the organization's goals. This position encompasses customer service, sales support, and administrative duties, with a strong focus on delivering exceptional service and ensuring seamless business operations. The role reports directly to the Director of Client Services and Business Operations.

Administrative & Operations Support:
  • Perform general administrative tasks, including managing the phone system, organizing documents, maintaining calendars, and coordinating client appointments.
  • Process invoices, credits, and purchase orders through a web-based system.
  • Serve as the primary point of contact for customer inquiries, addressing questions and resolving issues via phone and email.
  • Provide high-level customer support by expediting scheduling and handling direct billing accurately.
  • Ensure compliance with all regulatory requirements.
  • Implement policies and procedures to enhance the efficiency and effectiveness of agency services.
  • Oversee staff training, including orientation and ongoing training.
  • Maintain strong relationships with clients, families, and healthcare providers, addressing concerns and ensuring satisfaction.
  • Manage client and employee records, ensuring accuracy and confidentiality.
  • Lead quality improvement initiatives and ensure adherence to best practices.
Client Service-Case Management:
  • Handle and validate initial leads through intake calls.
  • Schedule in-person visits with potential clients to assess their needs.
  • Responsible for sending and executing service agreements.
  • Build rapport with assigned clients and their representatives.
  • Act as the primary contact for clients, communicating all schedule changes in real time.
  • Resolve client issues promptly.
  • Communicate any changes to the client service team in real time.
  • Foster relationships with Caregivers and assist in the matching process.
  • Coordinate Registered Nurse visits and the initiation of services.
  • Participate actively in weekly client service meetings.
  • Be part of the on-call weekend rotation.
  • Contribute to the interviewing process for Caregivers.
Sales Support:
  • Provide community and facility support as needed.
  • Engage in professional organizations and events to promote services.
Qualifications and Skills
  • Education: A college degree is preferred but not mandatory for the right candidate.
  • Experience: Background in customer service, sales support, operations, or administrative roles is advantageous.
  • Skills: Exceptional organizational abilities, attention to detail, strong verbal and written communication skills, and the capacity to multitask. Proficiency in Microsoft Office, Adobe, Excel, and experience with CRM systems is a plus.
  • Ability to work independently and collaboratively, providing support to both operational and administrative functions.
Compensation & Benefits
  • A family-friendly and flexible working environment.
  • Benefits available after a specified period.
  • Paid brand-specific training provided.
  • Annual bonus eligibility after one year of service.
  • Full-time hourly compensation ranges from $17 to $25.