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Client Care Coordinator

2 months ago

Eatontown, New Jersey, United States Homewatch CareGivers of Eatontown Full time
Job Overview

Position: Administrative Assistant / Client Care Coordinator

This role presents a distinctive opportunity to accelerate your career trajectory into business management. You will play a crucial part in executing and shaping the strategic objectives of our organization. Collaborating closely with the Director of Client Services and Business Operations, as well as the company owner, you will acquire invaluable experience and mentorship, setting the stage for future leadership opportunities.

We are in search of a motivated and diligent individual who is eager to grow and adapt within our vibrant team. Even if you do not fulfill every requirement outlined in the job description, we encourage you to apply if you possess a proactive mindset and a strong determination to succeed. If you are passionate about making a meaningful impact and advancing your career, this position is tailored for you.

Key Responsibilities

The Administrative Assistant / Sales and Operations Coordinator is integral to enhancing daily operational effectiveness and supporting the organization’s goals. This position encompasses duties in customer service, sales assistance, and administrative tasks, with a strong focus on delivering exceptional service and ensuring seamless business operations. You will report directly to the Director of Client Services and Business Operations.

Administrative & Operations Support:
  • Perform general administrative duties, including managing phone systems, filing documents, maintaining calendars, and coordinating client appointments.
  • Process invoices, credits, and purchase orders using a web-based platform.
  • Serve as the primary point of contact for customer inquiries, addressing questions and resolving issues via phone and email.
  • Provide high-level customer support by expediting scheduling and managing billing accurately.
  • Ensure compliance with all regulatory standards.
  • Implement policies and procedures to enhance the efficiency and effectiveness of agency services.
  • Oversee staff training, including orientation and ongoing education.
  • Maintain strong relationships with clients, families, and healthcare providers, addressing concerns and ensuring satisfaction.
  • Manage client and employee records, ensuring accuracy and confidentiality.
  • Lead quality improvement initiatives to ensure adherence to best practices.
Client Service-Case Management:
  • Handle and validate initial leads through intake calls.
  • Schedule in-person assessments with potential clients.
  • Responsible for sending and executing service agreements.
  • Build rapport with clients and their representatives.
  • Act as the primary contact for clients, communicating schedule changes in real-time.
  • Resolve client issues promptly.
  • Coordinate Registered Nurse visits and the initiation of services.
  • Participate actively in weekly client service meetings.
  • Be part of the on-call rotation.
  • Contribute to the interviewing process for caregivers.
Sales Support:
  • Support community and facility initiatives as needed.
  • Engage in professional organizations and events to promote services.
Qualifications and Skills
  • Education: A college degree is preferred but not mandatory for the right candidate.
  • Experience: Background in customer service, sales support, operations, or administrative roles is advantageous.
  • Skills: Exceptional organizational abilities, attention to detail, strong verbal and written communication skills, and the capacity to multitask. Proficiency in Microsoft Office, Adobe, Excel, and experience with CRM systems is a plus.
  • Ability to work independently and collaboratively, providing support to both operational and administrative functions.
Compensation & Benefits
  • A flexible and family-friendly work environment.
  • Benefits available after a specified period.
  • Paid training specific to the brand.
  • Annual bonus eligibility after one year of service.
  • Full-time hourly compensation range.