Patient Financial Services Specialist

1 day ago


Birmingham, Alabama, United States Guidehouse Full time
Job Summary

We are seeking a highly skilled Patient Financial Services Specialist to join our team at Guidehouse. As a key member of our financial services team, you will play a critical role in ensuring the accuracy and efficiency of patient financial services.

Key Responsibilities
  • Assist patients in understanding hospital policies, procedures, and services, and provide solutions to problems and concerns.
  • Identify priority patient satisfaction issues and suggest recommendations for resolution.
  • Educate patients and their families about patient rights in accordance with state law.
  • Process overpayment requests, post contractual adjustments, write-offs, or transfers to resolve credit balances.
  • Communicate with third-party payers in response to overpayment requests and/or to obtain insurance hierarchy information.
Requirements
  • High school diploma or equivalent.
  • Two years or more of related experience and general knowledge of payer-specific or medical billing.
  • Previous experience in working credit balance accounts and processing patient and insurance overpayments is a plus.
What We Offer

Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package. Our benefits include medical, Rx, dental & vision insurance, personal and family sick time, company-paid holidays, and more.



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