Financial Counselor for Patient Services

2 months ago


Birmingham, Alabama, United States Alabama Oncology Full time

Position Overview: This role is integral to the financial well-being of our patients at Alabama Oncology.

Key Responsibilities:

  • Accurately collects and enters all necessary insurance, demographic, and eligibility information into the system.
  • Conducts thorough insurance verification for all third-party payors, ensuring pre-authorization of services is obtained both initially and subsequently.
  • Re-verifies patient benefits and secures authorization or referrals post-discussion of treatment plans, ensuring all required signatures are obtained on relevant documents.
  • Utilizes the Summary of Patient Reimbursement and Liability form to secure necessary approvals.
  • Engages in financial counseling with patients prior to treatment, detailing financial obligations, billing practices, and establishing payment plans.
  • Documents the financial counseling process and communicates this information to the Billing Office.
  • Assists patients in accessing financial aid options, including Medicaid and community services, ensuring all necessary forms are completed.
  • Collects co-pays, deductibles, and other out-of-pocket expenses at the time of service.
  • Maintains manuals, logs, and other required documentation as necessary.
  • Upholds patient confidentiality to protect both the patient and the organization.
  • Adheres to established policies and procedures to enhance the efficiency of front office operations, providing support for other front office roles as needed.
Essential Skills:
  • Ability to comprehend and follow both oral and written instructions.
  • Proficient in sorting and filing materials accurately using alphabetical and numerical systems.
  • Basic understanding of medical terminology.

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