Financial Counselor for Patient Services
2 months ago
Position Overview: This role is essential in providing financial guidance to patients at Alabama Oncology.
Key Responsibilities:
- Conduct thorough verification of insurance coverage and patient eligibility, ensuring all data is accurately recorded in the system.
- Manage the pre-authorization process for services, including initial and follow-up authorizations.
- Reassess benefits and secure necessary authorizations or referrals post-discussion of treatment plans, ensuring all required signatures are collected.
- Utilize the Patient Reimbursement and Liability Summary to obtain necessary approvals.
- Engage in financial counseling with patients prior to treatment, outlining their financial responsibilities, billing procedures, and payment options.
- Document the financial counseling sessions and relay this information to the Billing Office.
- Assist patients in navigating financial aid options, including Medicaid and community resources, ensuring all relevant forms are completed.
- Collect co-payments, deductibles, and other out-of-pocket expenses at the time of service.
- Support the maintenance of manuals, logs, and other essential documentation as required.
- Uphold patient confidentiality standards to protect both the individual and the organization.
- Adhere to established policies and procedures to enhance the efficiency of front office operations, providing support for other functions as needed.
Additional Skills:
- Ability to comprehend and follow both verbal and written instructions.
- Proficient in organizing and filing materials using alphabetical and numerical systems.
- Basic understanding of medical terminology.
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