Hotel Front Desk Associate
4 days ago
About The Manchester Hotel
Company OverviewThe Manchester Hotel is a luxurious hotel located in Lexington, Kentucky. We strive to provide our guests with an exceptional experience by offering top-notch service and amenities.
SalaryThe estimated annual salary for this position is around $42,025. This amount may vary based on location, experience, and other factors.
Job DescriptionWe are seeking a Front Desk Agent to join our team. As the face and voice of The Manchester Hotel, you will be responsible for welcoming guests, checking them in and out, and coordinating their stay. You will also respond to guest inquiries and resolve any issues that may arise.
Key Responsibilities:
- Respond to guest inquiries and requests in a professional and courteous manner
- Check guests in and out efficiently and accurately
- Coordinate guest experiences, including room assignments and special requests
- Resolve guest complaints and issues in a timely and satisfactory manner
To be successful in this role, you will need to possess excellent communication and interpersonal skills. You should be able to work well under pressure and maintain a high level of professionalism at all times.
- High school diploma or equivalent required
- Previous customer service experience preferred
- Ability to work a variety of shifts, including nights and weekends
- Strong communication and interpersonal skills
We offer a competitive benefits package, including health insurance, 401(k) matching, and paid time off.
OthersPlease note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position.
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