Hotel Supervisor Position in Hospitality

6 days ago


Madison, Wisconsin, United States Madison East DoubleTree by Hilton Full time
About the Role

We are seeking a skilled Hotel Front Desk Supervisor to join our team at Madison East DoubleTree by Hilton.

Key Responsibilities
  • Supervise and lead a dedicated front desk team to deliver exceptional guest experiences
  • Provide warm, friendly, and professional service to guests, anticipating their needs and responding promptly
  • Enforce company policies and procedures while utilizing the computer system for daily tasks such as making reservations and checking guests in and out
  • Perform administrative duties like answering phones, scanning, copying, typing, and printing
  • Ensure the safety and security of the property, staff, and guests
Requirements
  • Motivated to maintain an excellent customer service reputation with a minimum of two years experience in a hotel front office environment
  • One year's experience in a supervisory role is preferred
  • Strong oral and written communication skills, as well as attention to detail, organization, and follow-up abilities
  • Ability to work efficiently in a fast-paced setting with reliability and honesty
  • Desire to contribute to a supportive and effective team with a patient and creative problem-solving approach
Benefits
  • Paid sick time, paid time off, anniversary day off with pay, and paid volunteer hours
  • Flexible schedules and worldwide hotel stays starting at $49 per night (rate based on availability and property brand)
  • Dedicated training and development opportunities, health, dental, and vision plans, virtual telehealth services, and mental health resources
  • A 401(k) retirement plan with a 100% match on the first 3% and 50% match on the next 2% of contributions, same-day pay, catch-of-the-day program, everyone sells program, and referral program

The estimated salary for this position is around $40,000 - $60,000 per year, depending on experience.



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