Front Desk and Night Audit Representative

2 days ago

Portland, Oregon, United States Canterbury Hotel Group Full time
Hotel Front Desk Agent Job Description

We are seeking a skilled and customer-focused Hotel Front Desk Agent to join our team at Canterbury Hotel Group. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing reservations, and ensuring a seamless stay for our guests.

Key Responsibilities:
  • Guest Registration: Register guests, collect necessary information, and assign rooms.
  • Reservation Management: Manage online and phone reservations, including verifying credit card data and informing guests about payment methods.
  • Guest Communication: Welcome guests, provide information about hotel amenities, and respond to client complaints in a timely and professional manner.
  • Room Assignment: Liaise with housekeeping staff to ensure rooms are clean and tidy, and assign rooms to guests.
  • Upselling and Cross-Selling: Offer additional facilities and services to guests, when appropriate.
  • Record Keeping: Maintain updated records of bookings and payments.
Requirements:
  • Work Experience: 1 year of experience as a Hotel Front Desk Agent, Receptionist, or similar role.
  • Technical Skills: Experience with hotel reservations software, such as Opera, Cloudbeds, and RoomKeyPMS.
  • Customer Service: Excellent communication and organizational skills, with a customer service attitude.
Benefits:
  • Competitive Pay: $18.00 per hour.
  • Benefits Package: 401(k) matching, dental insurance, employee discount, health insurance, and vision insurance.
Work Schedule:
  • Shift Availability: 8 hour shifts, day shifts, night shifts, and weekend availability.

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