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Front Desk Representative

2 months ago

Portland, Oregon, United States Azul Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Azul Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all visitors.

Key Responsibilities
  • Greet and welcome guests upon arrival, providing a warm and friendly welcome.
  • Manage guest registrations, check-ins, and check-outs, ensuring accuracy and efficiency.
  • Handle cash transactions, including payments and refunds, while maintaining a high level of accuracy and attention to detail.
  • Provide information and assistance to guests regarding hotel services, amenities, and local attractions.
  • Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner.
  • Collaborate with other departments to ensure seamless communication and coordination of guest needs.
  • Maintain a clean and organized front desk area, ensuring a welcoming and professional environment for guests.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in the hospitality industry, preferably in a front desk or customer service role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic computer skills and knowledge of hotel software systems.
What We Offer

Azul Hospitality offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.