Front Desk Representative

3 days ago

Portland, Oregon, United States PDK Hotel Group Full time
Front Desk Agent/Staff Member

We are seeking enthusiastic and customer-focused individuals to contribute to our hotel team as Front Desk Agents/Staff Members at Holiday Inn. As a Front Desk Agent, you will play a pivotal role in ensuring our guests have a personalized and exceptional experience during their stay, from check-in to check-out. You will be responsible for delivering outstanding customer service, multitasking efficiently, and maintaining a positive attitude. Successful candidates will undergo safety training and certification before starting employment.

Key Responsibilities:
  • Greet Guests Warmly: Provide a friendly and professional first impression to our guests.
  • Assist with Check-in and Check-out: Ensure accuracy and efficiency in the check-in and check-out processes.
  • Provide Hotel Information: Offer information about hotel services, amenities, and local attractions to guests.
  • Handle Guest Inquiries: Respond promptly and professionally to guest inquiries, requests, and complaints.
  • Answer Phone Calls: Direct phone calls to the appropriate department or individual.
  • Maintain Guest Records: Accurately maintain guest records and process payments using the hotel's property management system.
  • Coordinate with Departments: Collaborate with housekeeping and maintenance departments to ensure guest satisfaction and resolve any issues.
  • Resolve Billing Discrepancies: Assist in resolving billing discrepancies and ensuring accurate guest folios.
  • Collaborate with Team Members: Work with team members to achieve daily operational goals and maintain a high level of customer satisfaction.
  • Stay Informed: Stay updated on hotel policies, procedures, and special promotions to provide accurate information to guests.
  • Participate in Training: Participate in training programs and stay informed about safety protocols to ensure a secure environment for guests and staff.

We'll support you in and out of the workplace by offering:

  • Team-spirited Coworkers: Collaborative and supportive team environment.
  • Encouraging Management: Motivated and approachable management team.
  • Learning and Development Opportunities: Training and development programs to enhance your skills and knowledge.
  • Discounts on Hotel Rooms: Discounts on hotel rooms for you and your loved ones.

Shift Times: Swing 3pm-11pm and Night Audit 11pm-7am

Job Types: Full-time, Part-time

Pay: $18.00 per hour

About PDK Hotel Group:

PDK Hotels Group is a privately held provider of property management solutions and hotel development company customized to fit your unique needs. We provide management of hotel assets throughout the Pacific Northwest.

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