Front Desk Representative

2 days ago

Portland, Oregon, United States NoGigiddy Full time
Front Desk Agent

Job Overview:

NoGigiddy is seeking a skilled Front Desk Agent to provide exceptional customer service and support to our guests. As a key member of our team, you will be responsible for ensuring a warm and welcoming experience for all visitors.



Key Responsibilities:

  • Guest Services: Greet and welcome guests, register them, assign rooms, and distribute room keys.
  • Payment Processing: Process payments for accommodation and services in a timely and accurate manner.
  • Information and Assistance: Answer inquiries about hotel services, check-in/check-out times, and local attractions.
  • Conflict Resolution: Handle guest complaints and concerns in a professional and courteous manner.
  • Operational Support: Maintain an up-to-date knowledge of room availability, rates, and promotions, and coordinate with housekeeping and maintenance staff to ensure room quality and guest satisfaction.
  • Clerical Duties: Perform clerical tasks such as filing, photocopying, and handling mail.


Requirements:

  • Experience: Proven experience as a Front Desk Agent, Receptionist, or similar role.
  • Communication and Organization: Excellent communication and organizational skills.
  • Technical Skills: Proficiency in handling reservations software and phone systems.
  • Customer Service: Strong customer service orientation and problem-solving skills.
  • Physical Demands: Ability to stand for extended periods and manage multiple tasks simultaneously.
  • Availability: Flexibility to work in shifts, including nights, weekends, and holidays.
  • Education: High school diploma; additional certification in hospitality is a plus.


Benefits:

  • Flexible Scheduling: Flexible scheduling to suit different lifestyle needs.
  • Competitive Pay: Competitive pay.
  • Diverse Work Environment: Opportunity to work in diverse hospitality environments.
  • Professional Development: Chance to develop strong customer service and communication skills.
  • Supportive Team: Dynamic and supportive team atmosphere.


NoGigiddy offers a dynamic and supportive work environment that values exceptional customer service and teamwork. As a Front Desk Agent, you will have the opportunity to develop your skills and contribute to the success of our team.

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