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Front Desk Representative

2 months ago

Portland, Oregon, United States Radisson Hotel Portland Airport Full time
Front Desk Agent Job Description

We are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Radisson Portland Airport Hotel. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a seamless experience from check-in to check-out.

Key Responsibilities:

  • Efficiently check guests in and out, ensuring accuracy and professionalism
  • Process guest payments and obtain necessary identification
  • Communicate and fulfill special guest requests in a timely and courteous manner
  • Respond to guest inquiries promptly and positively, resolving any issues that may arise
  • Manage and resolve guest complaints in a professional and courteous manner
  • Answer phone calls promptly and route them appropriately
  • Promote hotel amenities, events, and special packages to enhance the guest experience
  • Communicate effectively with other shifts to ensure seamless operations
  • Complete daily checklist tasks to maintain a clean and organized work area
  • Handle cash transactions accurately and reconcile shift transactions
  • Post charges to guest accounts and prepare cash drops
  • Drive company vehicles as needed to transport guests or complete tasks
  • Manage guest mail, messages, and wake-up calls to ensure timely delivery
  • Perform additional duties as assigned to support the team

Additional Requirements:

  • Maintain a clean and organized work area, adhering to hotel standards
  • Conduct yourself professionally at all times, representing the hotel's values and mission
  • Ensure a safe working environment by following hotel policies and procedures
  • Foster good working relationships with all departments to provide exceptional guest service
  • Comply with all hotel policies and procedures, including those related to guest service and hotel operations

Compensation Details: $17.00-18.00 hourly wage