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Customer Service Associate

2 months ago

Jacksonville, Florida, United States Hope's Closet Thrift Full time


**Position Overview**

**Job Title:** Customer Experience Seasonal Associate

**Department:** Hope's Closet Arlington

**Reports to:** Customer Experience Manager

**Status:** Non-exempt, 29 hours weekly

**Objective**

To deliver outstanding customer service and assist in daily operations aimed at enhancing sales while maintaining the vision of Hope's Closet and The Church of Eleven22 as a movement for individuals to explore and deepen their relationship with Jesus Christ.

**Key Responsibilities**
  • Share the gospel message
  • Boost sales through exceptional customer service and uphold merchandising standards
  • Manage Point of Sale (POS) systems and handle financial transactions
  • Support daily operations related to customer experience
  • Assist with store opening and closing tasks
  • Collaborate with and guide serve staff
  • Help with receiving donations and sorting inventory as needed
  • Ensure organization of inventory and supplies on the sales floor and at the cash wrap

**Competencies**
  • Embody the mission, vision, and core values of The Church of Eleven22
  • Act as an ambassador for Hope's Closet
  • Proven ability to mentor and develop others
  • Strong proactive communication and interpersonal skills
  • Ability to cultivate relationships with customers and serve staff
  • Capable of thriving in a fast-paced environment
  • Possess strong organizational and problem-solving abilities

**Education and Experience**
  • 1-2 years of relevant experience, preferably in retail or warehouse settings
  • High school diploma preferred

**Position Type/Expected Hours of Work**

This is a part-time, non-exempt role reporting to the Assistant Manager - Customer Experience. Weekly schedules may vary based on store needs and events, with weekend and holiday availability required.

Our staff is encouraged to participate in significant events throughout the year to support the mission of The Church of Eleven22 and Hope's Closet. The stores will be closed during these events to allow our team to engage in the spiritual growth of the church.

**Work Environment**

This position operates in a professional retail setting, encompassing both sales floor and warehouse/stockroom environments. The role primarily involves working on the sales floor, utilizing equipment such as cash registers, store phones, hand carts, dollies, ladders, rolling carts, and racks.

**Physical Demands**

Must be able to stand or walk on concrete surfaces for extended periods, bend, lift, grasp, reach, push, and pull materials, navigate uneven surfaces, ladders, and stairs, and lift up to 40 lbs.

**Code of Conduct**
  1. We live authentically
  2. We are gospel-centered and mission-focused
  3. We are a family
  4. We are committed to lifelong learning
  5. We strive for excellence in the experience with zero excess
  6. We choose to trust
  7. We pray first and decide second
  8. We honor God by honoring others
  9. Our team unites under a clear vision
  10. We walk in humble confidence

**EEO Statement**

Hope's Closet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state, or local laws. Hope's Closet reserves the right to discriminate on the basis of religion to the full extent permitted by law.