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Front Desk Representative

2 months ago

Bloomfield Hills, Michigan, United States Crescent Services Full time
Job Summary

Crescent Services is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.

Key Responsibilities
  • Front Desk Operations: Ensure that all front desk operations are conducted to a consistently high standard, providing a warm and welcoming environment for our guests.
  • Team Support: Provide support and guidance to your shift team, ensuring they have a current knowledge of hotel products, services, pricing, and special promotional offers.
  • Sales and Revenue Growth: Maximize sales revenues through up-selling and marketing programs, ensuring that our guests are aware of all available options and promotions.
  • Guest Requests and Complaints: Manage guest requests, inquiries, and complaints promptly and completely, ensuring that all issues are resolved to the guest's satisfaction.
  • Team Appearance and Service: Maintain the professional appearance of the front desk, focusing on hospitality and guest service.
Requirements
  • Front Office Experience: Previous experience in the front office, hotel, leisure, and/or retail sector is essential.
  • Commercial Awareness: Strong commercial/business awareness and demonstration of sales capabilities are required.
  • Organizational Skills: A calm, organized work ethic with the ability to prioritize and meet deadlines is essential.
  • Communication Skills: Excellent supervisory, inter-personal, and communication skills are required.
  • Guest Service Focus: A passion for delivering exceptional levels of guest service is essential.