Night Audit Front Desk Representative

4 days ago


Auburn Hills, Michigan, United States Candlewood Suites Auburn Hills Full time
Job Summary

We are seeking a highly skilled and customer-focused Night Guest Services Agent to join our team at Candlewood Suites Auburn Hills. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities
  • Greeting and Registration: Greet guests, complete registration processes, and ensure accurate information is recorded.
  • Check-out Process: Assist guests with check-out, including processing payments, handling money, and resolving any issues that may arise.
  • Product Knowledge: Demonstrate a thorough understanding of hotel information, including room categories, rates, packages, and promotions.
  • Upselling and Cross-selling: Use effective techniques to promote hotel services and facilities, maximizing room occupancy and revenue.
  • Guest Service: Respond to guest inquiries, resolve issues, and provide exceptional customer service.
  • Communication: Receive, input, retrieve, and relay messages to guests in a timely and efficient manner.
Requirements
  • Leadership: Demonstrate leadership skills and a commitment to delivering exceptional guest experiences.
  • Teamwork: Work collaboratively with colleagues to achieve team goals and objectives.
  • Integrity: Uphold the highest standards of integrity, honesty, and ethics in all interactions.
  • Adaptability: Be flexible and adaptable in a fast-paced environment.
What We Offer
  • Competitive Pay: $14.00 - $18.00 per hour.
  • Benefits: Employee discount, flexible schedule, and health insurance.

We are committed to providing a safe and healthy work environment for our staff. To ensure this, we have implemented COVID-19 precautions, including plexiglass barriers, social distancing guidelines, and sanitizing procedures.



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