Psychiatry Support Coordinator

4 days ago


Smyrna, Georgia, United States Foresight Mental Health Full time
Job Title: Psychiatry Support Coordinator

We are seeking a highly skilled and compassionate Psychiatry Support Coordinator to join our team at Foresight Mental Health. As a key member of our support team, you will play a vital role in ensuring the smooth operation of our mental health services.

Key Responsibilities:
  • Provide exceptional support to our providers and members, handling requests efficiently and effectively.
  • Collaborate with department leads and team members to ensure tasks are completed promptly and properly.
  • Attend meetings and stay up-to-date with relevant changes to ensure seamless service delivery.
  • Communicate and collaborate with team members to complete tasks in a timely manner.
  • Coordinate scheduling, medication refill requests, prior authorizations, lab orders, and genetic testing, as well as assisting in documentation requests.
  • Effectively utilize conflict resolution and de-escalation techniques to resolve member issues and support distressed members.
Requirements:
  • Experience in the mental health field or clinical setting, preferably as a pharmacy technician or medical assistant.
  • One-plus year of customer experience.
  • Proficiency in EHR systems.
  • Excellent verbal and written communication skills, and calm in high-stress and crisis situations.
  • Ability to work on a computer for prolonged periods while sitting at a desk.
  • A self-starter attitude, with a passion to grow, learn, organize, and create in service to improving mental health care.
  • Excellent interpersonal skills and a team-player attitude.
  • Attention to detail, and a willingness to ask for help.
What We Offer:
  • A full-time, non-exempt position with a competitive hourly compensation of $20.00/hour.
  • Comprehensive medical, dental, and vision coverage.
  • 2 weeks starting Paid time off (PTO) that grows with tenure.
  • $50,000 employer-provided basic life insurance.
  • Employer-provided short-term and long-term disability, up to 60% of your annual salary.
  • Pet insurance.
  • Student loan counseling services.
  • Employee Assistance Program (EAP).

We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. If you're a person with a disability and require assistance during the application process, please don't hesitate to reach out.



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