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Senior Collections Representative

1 month ago

Lake Mary, Florida, United States Hire Talent Full time

### Job Summary

At Hire Talent, we're seeking a highly skilled and detail-oriented Senior Collections Representative to join our team. As a key member of our collections team, you will be responsible for organizing and tracking customer outstanding balances, communicating with customers via email and phone to collect payments, and maintaining a high collections ratio.

### Key Responsibilities

* Organize and track customer outstanding balances to ensure timely collections
* Communicate with customers via email and phone to collect payments and resolve issues
* Maintain a high collections ratio through effective communication and negotiation skills
* Review escalated accounts to determine the next step in collection efforts
* Schedule and host client-facing meetings to discuss payment arrangements
* Research and identify trends to develop and implement methods to improve results
* Collaborate with internal and external customers to resolve moderately complex issues

### Requirements

* Excellent time management and communication skills
* Attention to detail and ability to work in a fast-paced environment
* Empathy and negotiation skills to effectively communicate with customers
* Ability to research and identify trends to improve results
* Strong problem-solving skills to resolve complex issues

### What We Offer

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

### How to Apply

If you're a motivated and detail-oriented individual with a passion for collections, we encourage you to apply for this exciting opportunity.