Senior Collections Representative

4 weeks ago


Lake Mary, Florida, United States Mindlance Full time
Job Summary

We are seeking a highly skilled and experienced Senior Collections Representative to join our team at Mindlance. As a key member of our collections team, you will be responsible for organizing and managing customer outstanding balances, communicating with customers via email and phone to collect payments, and maintaining a high collections ratio.

Key Responsibilities
  • Organize and manage customer outstanding balances
  • Communicate with customers via email and phone to collect payments
  • Maintain a high collections ratio
  • Review escalated accounts to determine next steps in collection efforts
  • Schedule and host client-facing meetings
  • Set up payment arrangements
  • Submit 10-day demand letters to leadership
  • Deliver delegated tasks assigned by management
  • Research and identify trends to improve results
  • Negotiate with internal and external customers to resolve issues
  • Partner with sales, credit, and cash teams to resolve moderately complex issues
Requirements
  • Excellent communication and negotiation skills
  • Strong attention to detail and organizational skills
  • Ability to work in a fast-paced environment
  • Experience in collections or a related field
  • Strong problem-solving skills
What We Offer

At Mindlance, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced collections professional looking for a new challenge, we encourage you to apply.



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