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Senior Collections Representative

2 months ago

Lake Mary, Florida, United States Hire Talent Full time
Job Summary

We are seeking a highly skilled and experienced Senior Collections Representative to join our team at Hire Talent. As a key member of our collections team, you will be responsible for organizing and managing customer outstanding balances, communicating with customers via email and phone to collect payments, and maintaining a high collections ratio.

Key Responsibilities
  • Organize and manage customer outstanding balances
  • Communicate with customers via email and phone to collect payments
  • Maintain a high collections ratio
  • Review escalated accounts to determine next steps in collection efforts
  • Schedule and host client-facing meetings
  • Set up payment arrangements
  • Submit 10-day demand letters to leadership
  • Deliver delegated tasks assigned by management
  • Research and identify trends to improve results
  • Negotiate with internal and external customers for resolution
  • Partner to resolve moderately complex issues with sales, credit, and cash teams
Requirements
  • Time management and organization skills
  • Effective communication and negotiation skills
  • Attention to detail and empathy
  • Problem-solving and analytical skills
  • Ability to work in a fast-paced environment
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for collections and customer service, we encourage you to apply for this exciting opportunity.