Senior Collections Representative

3 days ago


Lake Mary, Florida, United States Mindlance Full time
Job Summary

We are seeking a highly skilled and detail-oriented Senior Collections Representative to join our team at Mindlance. As a key member of our collections team, you will be responsible for organizing and managing customer outstanding balances, communicating with customers via email and phone to collect payments, and maintaining a high collections ratio.

Key Responsibilities
  • Organize and manage customer outstanding balances
  • Communicate with customers via email and phone to collect payments
  • Maintain a high collections ratio
  • Review escalated accounts to determine next steps in collection efforts
  • Schedule and host client-facing meetings
  • Set up payment arrangements
  • Submit 10-day demand letters to leadership
  • Deliver delegated tasks assigned by management
  • Research and identify trends to improve results
  • Negotiate with internal and external customers to resolve issues
  • Partner with sales, credit, and cash teams to resolve moderately complex issues
Requirements
  • Excellent time management and communication skills
  • Attention to detail and empathy
  • Negotiation and problem-solving skills
  • Detail-oriented and able to work in a fast-paced environment
What We Offer

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.



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