Senior Claims Representative/Consultant Auto Litigation Expert

3 weeks ago

Lake Mary, Florida, United States The Hartford Full time

We're dedicated to delivering exceptional customer service and making a positive impact in the lives of our customers. As a Consultant or Senior Claims Representative at The Hartford, you'll play a critical role in investigating and managing claim files to help individuals and businesses prevail after a claim.

Key Responsibilities:

  • Plan, recommend, and execute the investigation and disposition of claims consistent with corporate claim standards, policies, and procedures.
  • Manage caseload/claims within established performance standards.
  • Establish and maintain effective relationships with customers, gaining their trust and respect.
  • Be responsible for successfully managing complex and litigated personal and commercial auto claims.
  • Achieve fair, equitable, and timely claim dispositions.
  • Properly assess the indemnity, medical, and expense exposure of assigned claims.
  • Set reserves accurately and in a timely manner.
  • Accurately resolve coverage and compensability issues.
  • Plan, organize, and establish priorities, determine realistic completion dates.
  • Maintain current knowledge of claim loss cost containment initiatives and use them appropriately and consistently with company practices and procedures.
  • Identify and initiate mitigation, subrogation, and other recovery opportunities on assigned claims.
  • Identify fraud indicators and initiate investigation on assigned claims.
  • Apply general mathematical knowledge or financial analysis to achieve results.
  • Support and demonstrate The Hartford behaviors and The Hartford Way management system.

Requirements:

  • 3+ years of experience in Auto, Bodily Injury, or General Liability insurance claim handling experience preferred.
  • Personal and Commercial Claims Handling preferred.
  • Outstanding interpersonal skills.
  • Strong focus on delivering outstanding customer service.
  • Demonstrated strong written and verbal communication skills.
  • Demonstrated consistent high level of performance and achievement over career span.
  • Excellent time management skills with the ability to manage competing priorities.

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week. Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency, and demonstration of competencies required for the role.

The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

The annualized base pay range for this role is: $61,120

The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.

The Hartford is an Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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