Client Support Specialist

2 weeks ago


Mankato, Minnesota, United States U.S. Liner Company Full time

About U.S. Liner Company

U.S. Liner Company is a leading manufacturer specializing in innovative solutions for the transportation and logistics industry. With a commitment to quality and durability, we provide products that enhance efficiency and safety in various applications.

Key Responsibilities

  • Develop a comprehensive understanding of our product offerings and their applications.
  • Process and monitor customer orders effectively.
  • Maintain accurate records of customer interactions and correspondence.
  • Update customer information in the ERP system as necessary.
  • Prepare product quotes for the sales team or distributors.
  • Direct qualified leads to the appropriate sales personnel for further engagement.
  • Coordinate order shipments and provide freight estimates while ensuring compliance with shipping protocols.
  • Assist in troubleshooting product-related issues using manuals and resources.
  • Collaborate with various departments to resolve customer inquiries efficiently.
  • Escalate complex issues and concerns as needed.

Skills and Abilities

  • Exceptional customer service skills with a professional demeanor in both verbal and written communication.
  • Commitment to achieving high levels of customer satisfaction through excellent service.
  • Ability to take ownership of tasks and deliver results with minimal supervision.
  • Capable of working collaboratively with team members while also being an effective independent contributor.
  • Strong prioritization, decision-making, and time management skills.
  • Adaptable to changing business needs and responsibilities.
  • Proficient in problem-solving while ensuring a positive customer experience.
  • Ability to foster teamwork and commitment to achieving organizational goals.
  • Interest or background in the transportation or logistics sector is a plus.
  • Proficient in Microsoft Office Suite and related software.
  • Quick learner of business management software.

Education and Experience

  • High School Diploma, GED, or equivalent experience.
  • Preferred: Associate's degree in business or related field.
  • 1-2 years of experience in sales or customer service is preferred.

Compensation

Hourly wage ranges from $20 to $25.



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