Client Support Specialist
2 weeks ago
About U.S. Liner Company
U.S. Liner Company is a leading manufacturer specializing in innovative solutions for the transportation and logistics industry. With a commitment to quality and durability, we provide products that enhance efficiency and safety in various applications.
Key Responsibilities
- Develop a comprehensive understanding of our product offerings and their applications.
- Process and monitor customer orders effectively.
- Maintain accurate records of customer interactions and correspondence.
- Update customer information in the ERP system as necessary.
- Prepare product quotes for the sales team or distributors.
- Direct qualified leads to the appropriate sales personnel for further engagement.
- Coordinate order shipments and provide freight estimates while ensuring compliance with shipping protocols.
- Assist in troubleshooting product-related issues using manuals and resources.
- Collaborate with various departments to resolve customer inquiries efficiently.
- Escalate complex issues and concerns as needed.
Skills and Abilities
- Exceptional customer service skills with a professional demeanor in both verbal and written communication.
- Commitment to achieving high levels of customer satisfaction through excellent service.
- Ability to take ownership of tasks and deliver results with minimal supervision.
- Capable of working collaboratively with team members while also being an effective independent contributor.
- Strong prioritization, decision-making, and time management skills.
- Adaptable to changing business needs and responsibilities.
- Proficient in problem-solving while ensuring a positive customer experience.
- Ability to foster teamwork and commitment to achieving organizational goals.
- Interest or background in the transportation or logistics sector is a plus.
- Proficient in Microsoft Office Suite and related software.
- Quick learner of business management software.
Education and Experience
- High School Diploma, GED, or equivalent experience.
- Preferred: Associate's degree in business or related field.
- 1-2 years of experience in sales or customer service is preferred.
Compensation
Hourly wage ranges from $20 to $25.
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