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Client Support Specialist
2 months ago
Company Overview
US Liner LLC is a prominent manufacturer specializing in innovative solutions for various industries. Our commitment to quality and durability has established us as a leader in our field.
Position Summary
The Customer Service Representative plays a crucial role in ensuring client satisfaction and maintaining strong relationships with our customers. This position requires a thorough understanding of our product offerings and the ability to assist clients effectively.
Key Responsibilities
- Gain a comprehensive understanding of product offerings and sales initiatives.
- Process and monitor customer orders efficiently.
- Maintain accurate records of customer interactions and correspondence.
- Update customer information in the ERP system as necessary.
- Provide quotes for products to the sales team or dealers.
- Identify and route qualified leads to the appropriate sales personnel for further action.
- Coordinate order shipments and provide freight estimates, ensuring compliance with shipping requirements.
- Troubleshoot product-related issues using available manuals and resources.
- Collaborate with various departments to resolve customer inquiries.
- Escalate complex queries and concerns when required.
Skills and Qualifications
- Exceptional customer service skills with a professional demeanor and a friendly attitude.
- Commitment to achieving high levels of customer satisfaction through excellent service.
- Ability to take ownership of tasks and deliver results with minimal supervision.
- Capable of working collaboratively with colleagues while also being an effective independent contributor.
- Strong prioritization, decision-making, and time management skills.
- Adaptability to changing business needs and responsibilities.
- Proficient problem-solving skills while ensuring a positive customer experience.
- Team-oriented mindset focused on achieving collective goals.
- Interest or experience in relevant industries is a plus.
- Proficiency in Microsoft Office Suite and the ability to learn business management software quickly.
Education and Experience
- High School Diploma, GED, or equivalent work experience.
- Preferred: Associate's degree in business or related field.
- 1-2 years of experience in sales or customer service is preferred.
Compensation
Hourly wage ranges from $20 to $25.
