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Client Support Specialist

2 months ago

Mankato, Minnesota, United States US Liner LLC Full time

Company Overview

US Liner LLC is a leading manufacturer specializing in high-quality agricultural and snow removal equipment. Established with a commitment to excellence, we pride ourselves on delivering durable products that support both agricultural productivity and safe transportation.

Position Summary

As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction through effective communication and support. Your responsibilities will include managing customer inquiries, processing orders, and collaborating with various departments to resolve issues.

Key Responsibilities

  • Familiarize yourself with our product offerings and sales initiatives.
  • Input and track customer orders efficiently.
  • Maintain accurate records of customer interactions.
  • Update customer information in the ERP system as necessary.
  • Provide product quotes to the sales team or dealers.
  • Identify and route qualified leads to the appropriate sales personnel.
  • Coordinate order shipments and provide freight estimates while adhering to shipping protocols.
  • Troubleshoot product-related issues using available manuals and resources.
  • Collaborate with other departments to address customer inquiries effectively.
  • Escalate customer concerns when appropriate.

Skills and Qualifications

  • Strong customer focus with professional communication skills.
  • Commitment to delivering high levels of customer satisfaction.
  • Ability to work independently while also being a team player.
  • Excellent time management and prioritization skills.
  • Adaptability to changing business needs and responsibilities.
  • Problem-solving skills that enhance the customer experience.
  • Interest in agriculture or the work truck industry is a plus.
  • Proficiency in Microsoft Office Suite and business management software.

Education and Experience

A high school diploma or equivalent is required, with an associate's degree in business preferred. Previous experience in sales or customer service is advantageous.

Compensation

Hourly wage ranges from $20 to $25.