Service Coordinator
12 hours ago
About the Role
Hobart Service is seeking a highly skilled and organized individual to join our team as a Service Coordinator. In this role, you will be responsible for providing exceptional customer service and ensuring the efficient dispatch of service calls to our technicians.
Key Responsibilities
- Answer all incoming service requests and log customer calls with relevant information in our system.
- Schedule service calls to technicians and provide necessary information to ensure prompt and efficient service delivery.
- Maintain a follow-up system for parts ordered by technicians to ensure customer satisfaction.
- Manage inspection lists and maintain accurate records.
- Perform various clerical tasks, including tracking consignment, assisting walk-in customers, and handling phone calls for supervisors.
- Train or cross-train other employees as needed.
- Follow up on completed service calls to verify customer satisfaction and promote service contracts.
- Prepare and mail invoices, as well as perform 3rd party billing.
- Schedule PMs and prepare quotes for repairs.
Requirements
- High school diploma or equivalent, with a focus on business or trade.
- At least one year of experience in a similar or related role, with a strong background in high-volume dispatching.
- Excellent communication and interpersonal skills, with the ability to handle competing priorities.
- Proficiency in Microsoft Office products, including Excel, Word, and Outlook.
Why Hobart Service?
- Competitive pay and benefits package.
- Opportunities for career growth and development.
- A safe and supportive work environment.
- Extensive training and support to ensure success in the role.
Hobart Service is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
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