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Immigration Services Coordinator

2 months ago


Pittsburgh, Pennsylvania, United States Jewish Family and Community Services of Pittsburgh Full time
Job Summary

We are seeking a highly organized and detail-oriented Intake Coordinator to join our team at Jewish Family and Community Services of Pittsburgh. The successful candidate will provide exceptional customer service to clients, assist with the intake process, and work closely with our legal staff to ensure seamless communication and support.

Key Responsibilities
  • Provide information to clients seeking assistance, completing intakes, and making referrals to other service providers.
  • Work closely with legal staff to obtain answers to client questions and relay information back to clients.
  • Schedule initial client appointments and assist clients through checklists and templates to prepare for appointments.
  • Make referrals to other service providers as necessary.
  • Collaborate with intake coordinators from other JFCS departments to ensure continuity of services for clients.
  • Process incoming mail and assist with outgoing mail, as needed.
  • Participate in staff development and training opportunities to promote professional growth and development.
  • Enter and submit timesheets in a timely manner.
  • Attend all Immigration department meetings and other meetings as required.
Requirements
  • Bilingual skills in any language are preferred.
  • Excellent organizational, written, and communication skills are required.
  • Two years' experience working with immigrants or in the legal field is preferred.
  • Applicants should be customer service oriented with a pleasant demeanor.
  • The ability to manage multiple tasks at one time while maintaining composure and a sense of humor is essential.