Customer Service Representative

1 week ago


Pennsauken, New Jersey, United States PeopleShare Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Associate to join our team at PeopleShare. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Customer Support: Respond promptly and professionally to all customer inquiries, providing clear and concise solutions to their problems.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services, enabling you to effectively assist customers with their queries.
  • Problem Resolution: Analyze and resolve customer complaints in a timely and professional manner, ensuring customer satisfaction and loyalty.
  • Communication: Provide ongoing, clear, and concise communication to customers via phone and/or email, addressing their needs, complaints, or issues.
  • Team Collaboration: Work collaboratively with the leadership team and other team members to achieve customer service goals and objectives.
Requirements
  • Experience: 2 years of experience in a call center or customer service environment (preferred).
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze and resolve complex customer issues.
  • Communication Skills: Excellent listening and communication skills, with the ability to effectively communicate with customers and team members.
  • Education: High school diploma or equivalent required.


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