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Field Service Engineer
2 months ago
SUMMARY
At MMT - Glebar, we strive for excellence in automation, machine design, material handling, and custom tooling. Each role is vital to our success, emphasizing accountability, responsiveness, and a solutions-oriented approach. We are currently expanding and seeking a technical service professional to support our custom-manufactured machinery. This position reports to the Technical Service Manager and offers opportunities for growth. Our clientele spans Tier 1 and Tier 2 Automotive, Aerospace, and Medical Devices within a high-mix, low-volume manufacturing setting.
Key Responsibilities:
Deliver exceptional service to customers by troubleshooting, testing, installing, training, and maintaining high-precision mechanical systems. Support customer production processes effectively.
Specific Duties:
- Repair machinery and products by scheduling service appointments, demonstrating equipment, presenting alternatives, and recommending solutions.
- Install systems by procuring and delivering components, setting up equipment, programming systems, and conducting acceptance tests.
- Test and validate new equipment prior to customer delivery.
- Engage with customers to facilitate factory acceptance tests.
- Travel approximately 50% of the time globally.
- Program and troubleshoot new machinery.
- Assist in process development by applying machinery to meet customer applications.
- Maintain systems and products by addressing issues, conducting tests, diagnosing problems, and completing repairs.
- Document system configurations, upgrades, and repairs to maintain accurate records.
- Ensure installation and testing equipment are operational by adhering to operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and coordinating repairs.
- Enhance job knowledge through re-certification, educational opportunities, and professional literature.
- Flexibility to cross-train between various sites as needed.
Skills and Qualifications: Strong customer service skills, ability to sell based on customer needs, technical proficiency, problem-solving capabilities, and attention to detail. Familiarity with Windows Operating Systems, mechanical aptitude, basic electrical systems, motion control systems, and automation is essential. Knowledge of ERP systems is a plus.
Requirements:
- 1 – 3 years of relevant experience preferred.
- A degree in Mechanical or Electrical Engineering is required.
- Experience with CNC or machine controls is preferred.
