Director of Field Services
1 week ago
Job Summary:
We are seeking a highly skilled and experienced Director of Field Services to lead and develop a high-performing team across multiple districts. As a key member of our Home Depot team, you will focus on pipeline management, conversion optimization, customer service excellence, and provider management to drive profitability and deliver an exceptional installation experience for our customers.
Key Responsibilities:
- Leadership and Management: Provide strategic direction and guidance to a team of professionals, ensuring they have the necessary resources and support to achieve their goals.
- Pipeline Management: Develop and implement effective strategies to drive pipeline growth, conversion rates, and customer satisfaction.
- Customer Service: Foster a culture of customer-centricity, ensuring that our customers receive exceptional service and support throughout their installation experience.
- Provider Management: Build and maintain strong relationships with our service providers, ensuring they meet our high standards for quality and performance.
Requirements:
- Leadership Experience: Minimum 5 years of experience in a leadership role, with a proven track record of success in managing high-performing teams.
- Industry Knowledge: In-depth knowledge of the home services industry, including market trends, customer needs, and competitor activity.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with diverse stakeholders, including customers, team members, and senior leaders.
- Education: Bachelor's degree in a related field, such as business administration, management, or a related field.
What We Offer:
- Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision coverage.
- Opportunities for Growth: Opportunities for professional growth and development, including training, mentorship, and career advancement.
- Collaborative Environment: A collaborative and dynamic work environment, with a team of professionals who are passionate about delivering exceptional results.
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