Service Advisor

3 days ago


Jacksonville, Florida, United States Fields Cadillac Jacksonville Full time

Service Advisor Job Description

**About the Role**

As a Service Advisor at Fields Auto Group, you will be the primary point of contact for our customers in the service lane. Your exceptional communication skills and ability to manage multiple tasks will ensure a seamless experience for our customers.

**Responsibilities**

* Oversee the flow of the drive lane to ensure prompt, courteous, and effective service to our customers.
* Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression.
* Provide concierge support for all owner inquiries, whether phone or in-person, to ensure the customer is not mishandled.
* Insure that the daily inventory of technicians' time is consistently sold to service customers.
* Distribute work between technicians efficiently.

**Qualifications**

* Organized and friendly personality.
* Demonstrated ability to manage others.
* Time management skills.
* Fantastic communication skills with customers.
* Professional, well-groomed personal appearance.
* Acceptable motor vehicle driving record according to dealership guidelines.
* Willing to submit to a pre-employment background check.

**Physical Demands**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* While performing the duties of the job, the employee is regularly required to stand; walk; use hands to finger, and reach with hands and arms; climb or balance; and talk or hear.
* The employee frequently is required to stoop, kneel, crouch, or crawl.
* The employee is occasionally required to sit.
* The employee must regularly lift and/or move up to 40 pounds.
* Specific vision abilities required by this job include close vision, and depth perception.
* Test driving customer's vehicles.

**Work Environment**

While performing the duties of the job, the employee is frequently exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is usually moderate.


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