Automotive Service Advisor

4 weeks ago


Jacksonville, Florida, United States Christian Brothers Automotive Full time
Job Title: Automotive Service Advisor

Job Overview:
This role is a key part of our team, responsible for providing exceptional customer service and ensuring our customers' vehicles are repaired to the highest standards. As an Automotive Service Advisor, you will be the primary point of contact for our customers, providing them with a positive and personalized experience.

Responsibilities:
Greet every customer with hospitality and respect
Present the best solution to properly repair our customer's vehicle in a way that is easy for them to understand
Manage the store's workflow in an effective and efficient manner
Consistently and effectively sell our services without jeopardizing honesty and integrity
Maintain a positive attitude and team atmosphere at all times
Communicate on the phone in a clear professional manner
Build long-term relationships between the store, yourself, and the customer
Directs, coordinates, and participates in performing customer service activities
Shuttle customers as needed in CBA branded vehicle
Ensure that all repairs are performed to proper standards

Qualifications:
Current driver's license
Driving record acceptable to our current insurance carrier
Proficiency in Windows-based computer software and automotive store applications
Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role
Physical Requirements: Being dependable and reliable for a position that is scheduled for Monday - Friday, 7am - 6pm, being on your feet the majority of the workday, occasionally lifting and carrying objects over 50 lbs, and keeping a brisk work pace in a high-volume environment

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