Automotive Service Advisor

4 weeks ago


Jacksonville, Florida, United States Hanania Auto Group Full time
Job Title: Automotive Service Advisor

Are you passionate about delivering exceptional customer service and ensuring vehicle safety and reliability? Hanania Automotive Group is seeking a dedicated Automotive Service Advisor who thrives in a dynamic environment and excels at building customer loyalty.

Job Summary:

As an Automotive Service Advisor, you will be at the heart of our customer interactions, building loyalty and ensuring a top-notch service experience. You will handle numerous customers, manage priorities, and keep follow-ups on track-all while providing outstanding care and creating positive experiences.

Key Responsibilities:
  • Customer Interaction: Greet and assist customers in a friendly manner, setting and confirming appointments to streamline their service experience.
  • Vehicle Assessment: Determine vehicle needs through customer information and walk-arounds, using consultative selling to plan for ongoing maintenance.
  • Repair Orders: Create transparent repair orders with detailed cost and time estimates.
  • Collaboration: Communicate with technicians and parts associates to ensure timely job completion and follow up with customers on vehicle status.
  • Sales Goals: Achieve targeted sales goals and enhance product knowledge to support service maintenance and warranty needs.
  • Cash Handling: Accurately process cash and check receipts according to company policy.
Qualifications:
  • Customer Service Expertise: Proven ability to provide exceptional customer service and maintain high satisfaction levels.
  • Goal-Oriented: Ability to set and achieve sales and performance goals.
  • Adaptability: Thrive in a fast-paced environment with multiple priorities.
  • Communication Skills: Strong interpersonal skills and effective communication abilities.
  • Organizational Skills: Excellent organization and follow-up skills, with experience in working with technology.
  • Valid Driver's License: A valid driver's license is required.
  • Background Check: Must pass a background check and hair follicle drug screen.

Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.



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