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Automotive Service Advisor
1 month ago
Job Summary: We are seeking a skilled Automotive Service Advisor to join our team at Hanania Automotive Group. As an Automotive Service Advisor, you will be responsible for delivering exceptional customer service, ensuring vehicle safety and reliability, and building customer loyalty.
Key Responsibilities:
Greet and assist customers in a friendly manner, setting and confirming appointments to streamline their service experience.
Determine vehicle needs through customer information and walk-arounds, using consultative selling to plan for ongoing maintenance.
Create transparent repair orders with detailed cost and time estimates.
Communicate with technicians and parts associates to ensure timely job completion and follow up with customers on vehicle status.
Achieve targeted sales goals and enhance product knowledge to support service maintenance and warranty needs.
Accurately process cash and check receipts according to company policy.
Requirements:
Proven ability to provide exceptional customer service and maintain high satisfaction levels.
Ability to set and achieve sales and performance goals.
Thrive in a fast-paced environment with multiple priorities.
Strong interpersonal skills and effective communication abilities.
Excellent organization and follow-up skills, with experience in working with technology.
A valid driver's license and ability to pass a background check and hair follicle drug screen.
What We Offer:
A rewarding compensation package with enticing performance-based incentives that truly recognize your achievements.
A comprehensive benefits package, including health, dental, voluntary benefits, and retirement plans, ensuring you and your family are well-covered.
Continuous training and development opportunities designed to elevate your skills and advance your career.
A fast-paced, collaborative team that values your contributions and fosters a positive work atmosphere.
Top-notch equipment and facilities that enhance your productivity and efficiency.
Special employee discounts on vehicle purchases, parts, and services as a token of appreciation for your hard work.
About Us:
Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability, or medical condition. We are committed to providing a safe and inclusive work environment for all employees.
