Service Advisor
4 weeks ago
Asbury Automotive Group is a leading automotive retailer in the United States, with a commitment to innovation and customer satisfaction. We are seeking a highly skilled Service Advisor to join our team.
Key Responsibilities:- Present and sell needed products and services to customers in a professional manner.
- Build rapport with customers to promote customer satisfaction and retention.
- Advise customers on vehicle maintenance and repair needs.
- Generate and provide accurate estimates of repair.
- Establish and communicate completion times of repair with customers and technicians.
- Answer incoming service calls and maintain and schedule service appointments.
- Follow prescribed procedures for customer post-follow-up to increase sales and CSI scores.
- Comply with all federal, state, and local laws, and company policy, regarding customer and company information, as well as customer vehicles and property.
- Previous automotive service advisor experience preferred.
- Excellent customer service, phone, and computer skills.
- Ability to manage in a fast-paced work environment with limited supervision.
- Must be at least 18 years of age and have a valid driver's license.
- Must be able to pass pre-employment screening (background and drug test).
- Paid holidays and paid time off.
- Deferred holiday pay match.
- Paid training.
- Stock awards (select management and front-line team members eligible).
- Medical, vision, dental, accident, critical illness, and hospital indemnity plans.
- Up to 12 weeks paid pregnancy leave (disability leave).
- Paid parental leave.
- Health savings.
- Flex spending accounts (tax-free).
- Short-term and long-term disability plans.
- Life insurance (whole life and term).
- 401(k) with company match.
- Digital career path tool to assist with career development.
- Continuous training through Asbury's Internal Learning Management System.
- Student loan relief resources.
- Employee assistance program.
- Employee discounts on parts and service repairs.
- Scholarship awards.
- Opportunities to join our community service initiatives, which includes paid volunteer hours.
- Aggressive employee referral program with bonus opportunities.
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws.
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