Front Desk Supervisor

4 weeks ago


Arlington, Virginia, United States Courtyard Arlington Full time
Job Summary:

The Front Desk Supervisor is a key member of our hotel team, responsible for providing exceptional guest service and ensuring a seamless stay for our guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.

Responsibilities:
  • Guest Service: Provide friendly, courteous, and efficient service to all guests, ensuring their needs are met and exceeded.
  • Front Desk Operations: Supervise and coordinate front desk activities, including check-in, check-out, and room assignments.
  • Team Leadership: Lead and motivate a team of front desk agents, providing guidance and support to ensure excellent service delivery.
  • Problem-Solving: Anticipate, identify, and resolve guest complaints and issues in a professional and courteous manner.
  • Communication: Effectively communicate with guests, colleagues, and management to ensure seamless operations and excellent service delivery.
  • Revenue Management: Maximize room revenue through Rooms Merchandising and other revenue-generating initiatives.
Requirements:
  • Experience: At least 2-3 years of progressive experience in a hotel or related field.
  • Education: High School diploma or equivalent required; college coursework in a related field is helpful.
  • Skills: Excellent communication and problem-solving skills, ability to work well under pressure, and a high level of attention to detail.
Benefits:
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for Advancement: Opportunities for career growth and advancement within our company.
  • Professional Development: Training and development opportunities to enhance your skills and knowledge.

Courtyard Arlington is a premier hotel in the heart of Arlington, Texas, offering a unique blend of comfort, convenience, and exceptional service. Our team is dedicated to providing an unforgettable experience for our guests, and we are seeking a talented and motivated Front Desk Supervisor to join our team.


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