Front Desk Supervisor
3 weeks ago
The Front Desk Supervisor is responsible for providing exceptional customer service to all guests, ensuring a smooth and efficient check-in and check-out process, and maximizing room revenue. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities- Assist the Front Desk Manager in ensuring that all guests receive a warm and welcoming experience.
- Maximize room revenue through effective room merchandising and upselling techniques.
- Provide exceptional customer service to all guests, responding to their needs and resolving any issues in a timely and professional manner.
- Ensure that all front desk operations are running smoothly and efficiently, including check-in and check-out processes, room assignments, and guest requests.
- Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless service delivery.
- Maintain accurate records and reports, including guest information, room assignments, and revenue data.
- Perform other duties as assigned by the Front Desk Manager or other hotel management.
- High school diploma or equivalent required.
- At least 2-3 years of experience in a hotel or related field, preferably in a supervisory or management role.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Ability to maintain confidentiality and handle sensitive information.
Aimbridge Hospitality is a leading global hotel management company, with a portfolio of over 1,550 hotels in all 50 states and 22 countries. We are committed to delivering exceptional service and creating memorable experiences for our guests. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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