Front Desk Supervisor

3 weeks ago


Arlington, Virginia, United States Aimbridge Hospitality Full time
Job Summary

The Front Desk Supervisor is responsible for providing exceptional customer service to all guests, ensuring a smooth and efficient check-in and check-out process, and maximizing room revenue. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Assist the Front Desk Manager in ensuring that all guests receive a warm and welcoming experience.
  • Maximize room revenue through effective room merchandising and upselling techniques.
  • Provide exceptional customer service to all guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Ensure that all front desk operations are running smoothly and efficiently, including check-in and check-out processes, room assignments, and guest requests.
  • Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless service delivery.
  • Maintain accurate records and reports, including guest information, room assignments, and revenue data.
  • Perform other duties as assigned by the Front Desk Manager or other hotel management.
Requirements
  • High school diploma or equivalent required.
  • At least 2-3 years of experience in a hotel or related field, preferably in a supervisory or management role.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • Ability to maintain confidentiality and handle sensitive information.
About Aimbridge Hospitality

Aimbridge Hospitality is a leading global hotel management company, with a portfolio of over 1,550 hotels in all 50 states and 22 countries. We are committed to delivering exceptional service and creating memorable experiences for our guests. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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